Frequently Asked Questions

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We offer same-day or next-day delivery across the UAE, depending on your location and order time. International orders are typically delivered within 5–12 working days, depending on the destination and customs processing. Once your order has been dispatched, you will receive tracking information to monitor your shipment. All orders are carefully packed and insured until delivery.

Yes, an adult (18+) signature is required upon receipt. Once signed, responsibility for the order passes to the customer

Cancellations and modifications are accepted any time before shipment. Once dispatched, orders cannot be modified but may be returned free of charge within 7 days.

Returns are accepted within 7 days of delivery. Items must be unused and returned with all original tags and packaging intact. Please note that swimwear items cannot be returned or exchanged. Kindly group all return items into a single shipment.

Refunds are issued to the original payment method within 30 days of receiving the returned items. Bank processing may take up to 10 working days.

Exchanges are handled as returns followed by a new purchase. Ensure the original item meets all return conditions.

Report faulty, damaged, or incorrect items within 7 business days of receipt with photos. We will arrange a replacement or full refund at no extra cost.